The Effects of Successful ICT-based Smart City Services from Citizens’ Perspectives

Hsiaoping Yeh, Associate Professor in the Department of Marketing & Logistics Management at National Kaohsiung First University of Science and Technology in Taiwan undertook a survey of citizens from cities that have participated in the Intelligent Community Forum’s ICF Awards program. Her report highlights include:

  • ICT-based smart city services increase citizens overall quality of life
  • The more usage of the ICT-based smart city services, the higher the quality of life achieved.
  • Citizens’ accepting and using ICT-based smart city services can be influenced by their social groups.
  • ICT-based smart city services should focus on service quality, innovation concepts, and the protection of users’ privacy.

“The effects of successful ICT-based smart city services: From citizens’ perspectives” focuses on the question of adoption of information and communication technology (ICT) applications for the development of innovative, sustainable, and smart cities. Furthermore, the study suggests that It has become a new model for municipal cooperation between government and corporations. According to the study: “Smart cities contribute to social stability and economic prosperity by encouraging and enabling corporations to invest their resources and expertise in the cities, and by providing more prosperity and contentment for their citizens. Smart city services provide citizens with an improved living environment and increase their overall quality of life. Since the citizens are the users of the services, it is vitally important that their ideas and perspectives are taken into account during the planning and management of such services. This study surveyed citizens in Taiwanese cities that had all participated in the Intelligent Community Forum smart city campaigns at least once. The findings reveal that citizens are willing to accept and use ICT-based smart city services if the services are designed with innovative concepts that secure their privacy and offer a high quality of services. The more they use the services, the higher the quality of life achieved. The only factor that does not influence citizens’ acceptance and usage of ICT-based smart city services is their city engagement. The study contributes to the academic literature and also provides practical pointers for cities and technology suppliers embarking on smart city initiatives.” The survey includes recommendations for service providers and governments’ policy makers. See:

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